CHIP ’N DIP PRIVACY POLICY

Last Updated: 20 August 2026

Chip ’n Dip respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, submit an enquiry, make an event booking, apply to become a franchisee or otherwise interact with Chip ’n Dip.

This policy is intended to operate in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with Chip ’n Dip, we may collect information including:

  • First name and surname

  • Email address

  • Telephone or mobile number

  • Physical address

  • Event address

  • Town or city

  • Province

  • Postal code

  • Event details

  • Event date

  • Event start and end times

  • Expected number of guests

  • Products or services requested

  • Venue details

  • Franchise application information

  • Preferred franchise types

  • Preferred brands

  • Proposed operating area

  • Employment information

  • Business experience

  • Qualifications

  • Financial information voluntarily supplied as part of a franchise application

  • Earnings ranges

  • Information relating to an applicant’s ability to fund a franchise

  • Information relating to credit history where applicable and authorised

  • Communications with Chip ’n Dip

  • Technical information such as IP address, browser and device information

  • Any other information voluntarily supplied to us.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

  • Complete an online form

  • Submit an event booking request

  • Submit a franchise application

  • Contact Chip ’n Dip by email or telephone

  • Communicate with Head Office

  • Interact with a Chip ’n Dip franchisee

  • Use our website

  • Request information about our services

  • Supply information as part of an existing business relationship.

3. WHY WE COLLECT AND PROCESS PERSONAL INFORMATION

Chip ’n Dip may process personal information for legitimate business purposes including:

  • Responding to enquiries

  • Processing event booking requests

  • Managing event bookings

  • Allocating events to suitable franchisees

  • Contacting customers and event organisers

  • Processing franchise applications

  • Assessing prospective franchisees

  • Communicating with franchise applicants

  • Managing franchise relationships

  • Maintaining business records

  • Providing products and services

  • Responding to complaints

  • Improving our services

  • Internal administration

  • Security and fraud prevention

  • Meeting legal and regulatory obligations

  • Establishing, exercising or defending legal rights.

We will not knowingly process personal information for purposes materially incompatible with the reason for which it was originally collected unless permitted by law.

4. EVENT BOOKING INFORMATION

When you submit an Event Booking form, the information supplied may be recorded in Chip ’n Dip’s internal management systems.

The information may be used to:

  • Assess your event request

  • Contact you

  • Determine the most suitable franchisee

  • Allocate the event

  • Manage the booking

  • Communicate event requirements

  • Maintain an internal event record.

Where appropriate, information reasonably necessary to service the event may be shared with the franchisee allocated to the booking.

Submitting an Event Booking form does not automatically confirm the event.

5. FRANCHISE APPLICATION INFORMATION

When you submit a Become a Franchisee application, the information supplied may be recorded and reviewed by authorised Chip ’n Dip Head Office personnel.

This information may include:

  • Contact details

  • Citizenship information

  • Preferred franchise options

  • Preferred brands

  • Proposed business area

  • Site information

  • Qualifications

  • Employment information

  • Business experience

  • Financial information

  • Earnings ranges

  • Income sources

  • Credit-related information

  • Other information supplied as part of the application.

Submitting a franchise application does not guarantee acceptance and does not create a franchise relationship.

Applications are subject to assessment and approval by Chip ’n Dip Head Office.

Where you expressly authorise Chip ’n Dip to conduct lawful credit or verification checks, relevant information may be supplied to appropriately authorised third parties for that purpose.

6. SHARING OF PERSONAL INFORMATION

Chip ’n Dip may share personal information where reasonably necessary with:

  • Authorised Head Office personnel

  • Relevant Chip ’n Dip franchisees

  • Website hosting providers

  • IT service providers

  • Email and communications providers

  • Professional advisers

  • Accountants

  • Legal advisers

  • Payment service providers where applicable

  • Credit or verification providers where authorised

  • Regulatory authorities

  • Law enforcement agencies where legally required

  • Other service providers acting on behalf of Chip ’n Dip.

Chip ’n Dip will not knowingly sell your personal information to third parties as a commercial marketing database.

7. INFORMATION SECURITY

Chip ’n Dip takes reasonable technical and organisational steps to protect personal information against:

  • Loss

  • Damage

  • Unauthorised access

  • Unauthorised disclosure

  • Interference

  • Modification

  • Destruction

  • Misuse.

While reasonable security measures are maintained, no internet-connected system can be guaranteed to be completely secure.

Users should also take reasonable precautions when supplying information electronically.

8. RETENTION OF PERSONAL INFORMATION

Personal information may be retained for as long as reasonably necessary to:

  • Process an enquiry

  • Manage an event

  • Assess a franchise application

  • Maintain a franchise relationship

  • Maintain legitimate business records

  • Resolve disputes

  • Meet contractual obligations

  • Comply with legal, regulatory or accounting requirements.

Where personal information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate and legally permitted.

9. YOUR RIGHTS

Subject to POPIA and other applicable South African legislation, you may have the right to:

  • Request confirmation of whether Chip ’n Dip holds personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

  • Request deletion or destruction where legally appropriate

  • Object to certain processing where permitted

  • Withdraw consent where processing depends on consent

  • Lodge a complaint with the Information Regulator.

Requests may be subject to verification and applicable legal requirements.

10. COOKIES AND WEBSITE TECHNOLOGIES

The Chip ’n Dip website may use cookies and similar technologies for purposes such as:

  • Website functionality

  • Security

  • Performance

  • Analytics

  • User experience.

Cookies are small files that may be stored on your device.

You may be able to manage cookies through your browser or available website settings.

Disabling certain cookies may affect website functionality.

11. THIRD-PARTY SERVICES

The website may use or link to third-party services such as:

  • Hosting providers

  • Email services

  • Analytics providers

  • Mapping services

  • Social networks

  • Payment providers

  • Other external services.

These third parties may process information under their own privacy policies and legal obligations.

Chip ’n Dip is not responsible for the privacy practices of independent third-party websites.

12. ELECTRONIC COMMUNICATIONS

By submitting an enquiry, event booking request or franchise application, you consent to receiving communications reasonably necessary to process your request.

These may include communication by:

  • Email

  • Telephone

  • Mobile phone

  • Other appropriate electronic methods.

Operational communication relating to an existing enquiry, booking or application is not necessarily considered marketing communication.

13. DIRECT MARKETING

Where required by law, direct electronic marketing will be sent subject to appropriate consent or another lawful basis.

Recipients will be given a reasonable opportunity to opt out of marketing communications where applicable.

14. CHILDREN’S PERSONAL INFORMATION

The website and franchise application facilities are intended primarily for adults.

Chip ’n Dip does not knowingly collect children’s personal information without appropriate lawful authority or consent where required.

15. ACCESS TO INFORMATION

Requests for access to certain records may be subject to the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and any applicable Chip ’n Dip PAIA documentation.

16. CHANGES TO THIS PRIVACY POLICY

Chip ’n Dip may update this Privacy Policy from time to time to reflect changes in:

  • Legislation

  • Business operations

  • Technology

  • Website functionality

  • Services

  • Privacy practices.

The latest version will display the applicable revision date.

17. CONTACT

For privacy-related enquiries, requests or concerns, please contact Chip ’n Dip through its official contact channels.

General Email: info@chipndip.co.za

Events Email: events@chipndip.co.za

Website: Chip ’n Dip official website

Where applicable, individuals may also lodge a complaint with the Information Regulator of South Africa.

18. CONSENT AND ACKNOWLEDGEMENT

By submitting information through the Chip ’n Dip website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy and applicable South African law.

Where specific consent is required for a particular activity, such as certain credit checks or direct marketing, that consent will be requested separately where appropriate.

Copyright © 2026 Chip ’n Dip. All Rights Reserved.

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