LEGAL INFORMATION, PRIVACY POLICY & TERMS AND CONDITIONS
Last Updated: 20 August 2026
Welcome to the Chip ’n Dip website.
This Legal Information, Privacy Policy and Terms and Conditions document governs the use of this website, the submission of enquiries, event booking requests, franchise applications and other interactions with Chip ’n Dip.
By accessing or using this website, submitting an online form, requesting an event booking, applying for a franchise or otherwise communicating with Chip ’n Dip through this website, you acknowledge that you have read and understood the relevant provisions contained in this document.
These terms are intended to operate in accordance with applicable laws of the Republic of South Africa, including, where applicable, the Consumer Protection Act, the Protection of Personal Information Act, the Electronic Communications and Transactions Act and the Promotion of Access to Information Act.
Nothing in these terms is intended to exclude or restrict any right or remedy that cannot lawfully be excluded under South African law.
1. ABOUT CHIP ’N DIP
Chip ’n Dip is a South African franchise business operating through its Head Office and independently operated franchisees.
The website provides information about Chip ’n Dip, its products, services, franchise opportunities and event services and provides facilities through which members of the public may submit enquiries, event booking requests and franchise applications.
Contact information published on the website may be used for general enquiries concerning Chip ’n Dip and its services.
2. ACCEPTANCE OF THESE TERMS
By using this website, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, you should discontinue your use of the website.
Where a customer, franchise applicant, franchisee, supplier, event organiser or other person enters into a separate written agreement with Chip ’n Dip, the provisions of that agreement may apply in addition to these website terms.
If there is a conflict between these general website terms and a formally executed agreement relating to a specific transaction or relationship, the specific agreement will ordinarily take precedence to the extent permitted by law.
3. PRIVACY POLICY AND POPIA NOTICE
3.1 Commitment to privacy
Chip ’n Dip respects the privacy of customers, prospective franchisees, franchisees, event organisers, website visitors, suppliers and other individuals who interact with the business.
Personal information will be processed in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
POPIA provides a framework for the lawful processing and protection of personal information in South Africa.
3.2 Personal information we may collect
Depending on the nature of your interaction with Chip ’n Dip, we may collect and process information including:
First name and surname
Email address
Telephone or mobile number
Physical address
Event address
Town or city
Province
Postal code
Event name
Event date
Event start and end times
Expected number of event guests
Products or services requested
Venue information
Event requirements
Franchise application information
Franchise types in which an applicant is interested
Brands in which an applicant is interested
Preferred operating area
Proposed franchise location
Employment information
Business experience
Qualifications
Financial information voluntarily supplied as part of a franchise application
General earnings ranges
Information relating to an applicant’s ability to fund a franchise
Information relating to credit history where relevant and lawfully requested
Communications between an applicant/customer and Chip ’n Dip
Website and technical information such as browser, device and IP information
Any other information voluntarily supplied to Chip ’n Dip.
4. PURPOSE FOR COLLECTING PERSONAL INFORMATION
Chip ’n Dip may process personal information for legitimate business purposes including:
Responding to enquiries
Processing event booking requests
Communicating with event organisers
Allocating events to suitable franchisees
Managing events
Processing franchise applications
Assessing prospective franchisees
Contacting franchise applicants
Managing existing franchise relationships
Providing products and services
Maintaining business records
Responding to complaints
Improving products and services
Internal administration
Security and fraud prevention
Complying with legal and regulatory requirements
Protecting Chip ’n Dip, its franchisees and customers
Establishing, exercising or defending legal rights.
Information will not knowingly be collected or processed for purposes materially incompatible with the reason for which it was originally obtained unless permitted by law.
5. EVENT BOOKING INFORMATION
When you submit an Event Booking form, the information supplied may be recorded within Chip ’n Dip’s internal management systems.
The information may be accessed by authorised Head Office personnel and, where appropriate, supplied to a franchisee who may service the event.
Information may include your contact information, event details, expected number of guests, products requested, venue details, event location and other information necessary to evaluate and service your request.
Submitting an Event Booking form constitutes an event enquiry/request and does not automatically confirm the event.
6. FRANCHISE APPLICATION INFORMATION
Information supplied through the Become a Franchisee application may be stored and reviewed by authorised Chip ’n Dip Head Office personnel.
This may include personal, employment, business and financial information reasonably required to assess the application.
Submitting a franchise application:
does not guarantee acceptance;
does not create a franchise;
does not reserve a franchise territory;
does not constitute a franchise agreement;
does not constitute an offer by Chip ’n Dip;
does not guarantee financial performance or profitability; and
does not oblige Chip ’n Dip to grant a franchise.
Applications are subject to review and approval by Chip ’n Dip Head Office.
Where an applicant provides consent for lawful credit or other verification checks, relevant information may be processed or supplied to appropriately authorised third parties for that purpose.
7. SHARING OF INFORMATION
Chip ’n Dip may share personal information where reasonably necessary with:
Authorised Chip ’n Dip Head Office personnel
Relevant Chip ’n Dip franchisees
Website and hosting providers
IT service providers
Email and communications providers
Professional advisers
Accountants and auditors
Legal advisers
Payment service providers where applicable
Authorised credit or verification providers where applicable
Regulatory authorities
Law enforcement agencies where legally required
Other service providers processing information on behalf of Chip ’n Dip.
Chip ’n Dip will not knowingly sell personal information to third parties as a commercial marketing database.
8. INFORMATION SECURITY
Chip ’n Dip will take reasonable and appropriate technical and organisational measures to protect personal information against:
Loss
Damage
Unauthorised access
Unauthorised disclosure
Interference
Modification
Destruction
Misuse.
POPIA requires appropriate safeguards against risks such as loss, unlawful access, interference, modification, unauthorised destruction and disclosure.
No internet-connected system can, however, be guaranteed to be completely secure.
Users should also take reasonable precautions when transmitting information electronically.
9. RETENTION OF INFORMATION
Personal information may be retained for as long as reasonably necessary to:
Process an enquiry
Manage an event
Assess a franchise application
Maintain a franchise relationship
Maintain legitimate business records
Meet contractual requirements
Resolve disputes
Comply with legal, accounting and regulatory obligations.
Where information is no longer reasonably required, Chip ’n Dip may securely delete, destroy or de-identify it, subject to applicable legal requirements.
10. YOUR PERSONAL INFORMATION RIGHTS
Subject to POPIA and other applicable legislation, individuals may have rights concerning their personal information, including the right to:
Request confirmation of whether information is held about them
Request access to their personal information
Request correction of inaccurate information
Request deletion or destruction where legally appropriate
Object to certain processing where permitted
Withdraw consent where processing depends upon consent
Lodge a complaint with the Information Regulator.
The Information Regulator is responsible for regulatory functions relating to POPIA and PAIA in South Africa.
11. EVENT BOOKING TERMS AND CONDITIONS
11.1 Event requests
Submitting an Event Booking form is a request for an event and does not constitute automatic confirmation.
An event will only be considered confirmed once confirmation has been provided by Chip ’n Dip, Head Office or the relevant franchisee and any applicable quotation, deposit or booking requirements have been accepted.
11.2 Accurate information
The person submitting an event request is responsible for supplying accurate information concerning:
Event date
Event start time
Event end time
Expected number of guests
Venue
Street address
Town or city
Province
Products required
Venue accessibility
Available space
Electricity requirements where applicable
Venue restrictions
Other relevant event requirements.
Changes should be communicated as soon as reasonably possible.
11.3 Setup time
Depending on the event and equipment required, setup will generally need to commence approximately one hour before the scheduled event start time.
The event organiser is responsible for ensuring reasonable access to the venue for setup.
12. EVENT ALLOCATION
Chip ’n Dip Head Office may allocate or refer an event enquiry to a suitable franchisee.
Allocation may take into account factors including:
Geographic location
Franchisee availability
Products requested
Equipment requirements
Event size
Operational capacity
Existing commitments
Other reasonable business considerations.
Submission of an enquiry does not entitle the customer to service by a particular franchisee.
13. EVENT VENUE RESPONSIBILITY
Unless specifically agreed otherwise in writing, the customer or event organiser is responsible for:
Obtaining permission to use the venue
Providing appropriate access
Ensuring the venue is reasonably safe
Ensuring adequate operating space
Obtaining any required event permits
Venue hire
Crowd management
Municipal permissions
Providing electricity or other facilities where agreed as necessary.
Chip ’n Dip and its franchisees reserve the right to refuse to operate where conditions present an unreasonable safety, legal or operational risk.
14. EVENT CHANGES AND CANCELLATIONS
Customers should notify Chip ’n Dip or the allocated franchisee as soon as possible regarding changes or cancellation.
Specific deposits, cancellation charges, refund arrangements and other financial terms may be specified in the quotation or booking confirmation applicable to the particular event.
Any such provisions remain subject to applicable South African consumer law.
15. FRANCHISE APPLICATION TERMS
A franchise application is an expression of interest only.
Chip ’n Dip may consider factors including:
Applicant suitability
Business experience
Qualifications
Financial resources
Proposed operating area
Territory availability
Proposed location
Existing franchise network
Operational capacity
Credit information where lawfully obtained
Brand suitability
Other legitimate business considerations.
Applicants must provide complete and truthful information.
False or materially misleading information may result in an application being rejected or other action being taken where permitted by law.
16. FRANCHISE APPROVAL
Only authorised Chip ’n Dip Head Office personnel may approve a prospective franchisee.
No website submission, email, telephone discussion, meeting or preliminary communication should be interpreted as final approval unless expressly confirmed through the appropriate formal process.
An applicant only becomes a Chip ’n Dip franchisee after the applicable approval requirements and legal processes have been completed and the appropriate franchise agreement has been entered into.
17. FORMAL FRANCHISE AGREEMENT
This website does not constitute the formal Chip ’n Dip Franchise Agreement.
Any successful applicant will be required to enter into the applicable written franchise agreement and receive the documentation required under South African law.
South African consumer-protection regulations contain specific requirements relating to franchise agreements and disclosure documents.
Accordingly, the formal franchise relationship will be governed by the written franchise agreement and applicable legislation rather than these general website terms.
Prospective franchisees should obtain independent legal, financial and business advice before entering into a franchise agreement.
18. FRANCHISEE CODE OF CONDUCT
Chip ’n Dip expects its franchisees to conduct themselves professionally and protect the reputation, standards and integrity of the Chip ’n Dip brand.
Franchisees are expected to:
Conduct business honestly and ethically
Treat customers fairly
Treat employees professionally
Treat fellow franchisees respectfully
Cooperate with Head Office
Comply with applicable South African legislation
Maintain appropriate food safety standards
Maintain appropriate hygiene standards
Maintain required licences and documentation
Maintain required compliance records
Use authorised Chip ’n Dip branding appropriately
Protect confidential information
Protect customer personal information
Accurately report information required by Head Office
Maintain acceptable customer-service standards
Address legitimate customer complaints
Cooperate with Head Office evaluations and compliance processes
Avoid conduct likely to damage the Chip ’n Dip brand
Comply with applicable operating procedures
Comply with their signed franchise agreement.
This Code of Conduct does not replace the formal franchise agreement or operational manuals.
19. WEBSITE USE
Users may use the Chip ’n Dip website for lawful purposes only.
Users may not:
Submit fraudulent information
Submit deliberately misleading information
Impersonate another person
Attempt unauthorised access to the website
Attempt to access another user’s account
Circumvent website security
Introduce viruses or malicious software
Interfere with website operation
Scrape protected website information without authorisation
Copy protected website content for commercial purposes
Use Chip ’n Dip intellectual property without permission
Use the website for unlawful activities.
Chip ’n Dip reserves the right to restrict access where misuse is reasonably suspected.
20. WEBSITE INFORMATION
Chip ’n Dip takes reasonable steps to maintain accurate website information.
However, information may change from time to time.
This may include:
Product availability
Franchise opportunities
Territories
Event services
Prices
Business information
Operating requirements
Promotions
Franchise options
Contact details.
Website information should not be regarded as a binding offer unless expressly stated otherwise.
21. WEBSITE AVAILABILITY
Chip ’n Dip does not guarantee that the website will be continuously available or completely free of technical errors.
Access may occasionally be interrupted because of:
Maintenance
Hosting issues
Software updates
Internet outages
Security measures
Technical faults
Third-party service failures
Circumstances beyond reasonable control.
Reasonable efforts may be made to restore affected services.
22. ELECTRONIC COMMUNICATIONS
By submitting an enquiry, event request or franchise application, you consent to receiving communications reasonably necessary to process that request.
These may include communications by:
Email
Telephone
Mobile phone
Other appropriate electronic communication methods.
Submitting a form does not itself constitute confirmation or acceptance of a transaction unless expressly stated.
23. MARKETING COMMUNICATIONS
Where required by law, marketing communications will be sent subject to appropriate consent or another lawful basis.
Recipients should be provided with a reasonable method of opting out of direct electronic marketing where required by applicable legislation.
Operational communications relating to an existing enquiry, booking, application or business relationship are not necessarily marketing communications.
24. COOKIES AND WEBSITE TECHNOLOGIES
The website may use cookies and similar technologies necessary for functionality, security, performance, analytics and user experience.
Cookies are small data files that may be stored on a user’s device.
Users may be able to manage cookies through their browser or available website cookie settings.
Disabling essential cookies may affect website functionality.
25. THIRD-PARTY SERVICES
The website may use or link to services operated by third parties.
These may include:
Payment providers
Mapping services
Social networks
Analytics providers
Hosting providers
Email services
Other external websites.
Chip ’n Dip is not responsible for the privacy practices or content of independent third-party websites.
Users should review the applicable third party’s own terms and privacy policies.
26. COPYRIGHT
Unless otherwise indicated, original material appearing on this website is owned by or licensed to Chip ’n Dip.
This may include:
Text
Photographs
Graphics
Illustrations
Logos
Artwork
Videos
Website layouts
Designs
Documents
Marketing materials
Product information
Software
Database content.
All applicable rights are reserved.
Copyright © 2026 Chip ’n Dip. All Rights Reserved.
27. TRADEMARKS AND BRANDING
The Chip ’n Dip name, logos, brand elements, product branding and associated intellectual property may be protected by trademark, copyright and other intellectual-property rights.
Nothing on this website grants a person permission to use Chip ’n Dip intellectual property.
No person may reproduce, alter, distribute, sell, commercially exploit or use Chip ’n Dip branding in a manner suggesting an association, endorsement or franchise relationship without appropriate authorisation.
Franchisees’ use of intellectual property remains subject to their applicable franchise agreements and brand standards.
28. USER-SUBMITTED CONTENT
Where users submit photographs, documents, information or other material to Chip ’n Dip, they confirm that they are legally entitled to provide such material.
Users should not submit confidential information belonging to another person without appropriate authority.
29. LIMITATION OF LIABILITY
Nothing in these Terms and Conditions is intended to exclude liability or consumer rights that cannot lawfully be excluded under South African law.
Subject to those rights, Chip ’n Dip will not be responsible for indirect or consequential loss arising solely from:
Reliance on general website information
Temporary website unavailability
Unauthorised third-party activity
External websites
Internet failures
Circumstances reasonably outside Chip ’n Dip’s control.
Any limitation of liability contained in these terms must be interpreted subject to applicable South African law.
30. FORCE MAJEURE AND CIRCUMSTANCES BEYOND REASONABLE CONTROL
Chip ’n Dip or a franchisee may be unable to provide a service because of circumstances reasonably beyond their control.
Such circumstances may include severe weather, natural disasters, civil disruption, government restrictions, utility failures, transport disruption, venue closures, widespread telecommunications failures or similar events.
Where such circumstances arise, the parties should attempt to make reasonable alternative arrangements where practical.
31. INDEMNITY
To the extent permitted by applicable law, users agree not to hold Chip ’n Dip responsible for losses arising directly from the user’s unlawful use of the website, deliberate provision of false information, infringement of third-party rights or violation of these Terms and Conditions.
Nothing in this provision limits rights or liabilities that cannot legally be limited.
32. PAIA – ACCESS TO INFORMATION
The Promotion of Access to Information Act 2 of 2000 (“PAIA”) regulates access to certain records held by public and private bodies.
Where applicable, requests for access to records held by Chip ’n Dip may be made in accordance with PAIA and the applicable PAIA Manual.
PAIA requires private-body manuals to contain prescribed information about the body and the records it holds, and those manuals must be kept appropriately available and updated.
Chip ’n Dip intends to maintain the necessary privacy and access-to-information documentation appropriate to its operations.
33. INFORMATION OFFICER AND PRIVACY ENQUIRIES
Requests relating to personal information, privacy, POPIA or access to information should be directed to the appropriate Chip ’n Dip representative or Information Officer.
Until separate Information Officer contact information is published, general privacy enquiries may be submitted through the official Chip ’n Dip contact channels.
Individuals also have the right, where applicable, to approach the Information Regulator of South Africa regarding POPIA and PAIA matters.
34. COMPLAINTS
Customers are encouraged to contact Chip ’n Dip directly where they have a complaint concerning an event, service, franchise interaction or website experience.
Chip ’n Dip will endeavour to investigate legitimate complaints reasonably and fairly.
Nothing in this clause prevents a consumer from exercising rights available under applicable South African law.
35. GOVERNING LAW
These Terms and Conditions and the use of this website are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with under applicable South African law and by a court or other forum having appropriate jurisdiction, subject to any statutory rights concerning jurisdiction or alternative dispute resolution.
36. SEVERABILITY
If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision may be treated as severable to the extent necessary.
The remaining provisions will continue to apply where legally permissible.
37. NO WAIVER
Failure by Chip ’n Dip to immediately enforce a provision of these terms does not necessarily constitute a waiver of its rights.
38. CHANGES TO THIS DOCUMENT
Chip ’n Dip may update this Legal Information, Privacy Policy and Terms and Conditions document from time to time to reflect changes in:
Legislation
Business operations
Technology
Website functionality
Products
Services
Franchise operations.
The latest version published on the website will display the applicable revision date.
39. CONTACT CHIP ’N DIP
For general enquiries, privacy enquiries, event enquiries or franchise enquiries, please contact Chip ’n Dip through the contact information published on the official website.
Website: Chip ’n Dip official website
General Email: info@chipndip.co.za
Events: events@chipndip.co.za
40. IMPORTANT LEGAL NOTICE
This website document provides the general terms governing use of the Chip ’n Dip website and online services.
It does not replace:
A formal Franchise Agreement
A franchise disclosure document
An event quotation or confirmed booking agreement
An employment agreement
A supplier agreement
A PAIA Manual
Any other formal agreement required by law.
Where a separate written agreement exists, that agreement should be read together with these terms.
Prospective franchisees are strongly encouraged to obtain independent legal, financial and business advice before entering into a franchise agreement.
Copyright © 2026 Chip ’n Dip. All Rights Reserved.